Privacy Policy

This Privacy Policy explains how NextGen Automation Technologies ("we", "us", "our") collects, uses, discloses and safeguards your information when you visit our website, fill out a form, or communicate with us. By using our website or submitting your details, you agree to the practices described here.

1. Information we collect

• Contact details you provide: name, email address, phone / WhatsApp number, business name.
• Enquiry details: services of interest, industry, message volume, budget, use case and any message you send us.
• Technical data: IP address, browser type and basic usage information collected automatically.

2. How we use your information

We use your information to:

• Respond to your enquiry and provide the services you request.
• Qualify your requirements and prepare proposals.
• Send service updates, follow-ups and relevant offers (only where you have consented).
• Improve our website, products and customer experience.

3. Communication channels & consent

When you tick the consent box on our forms, you agree that we may contact you via WhatsApp, SMS, phone call, email and RCS messaging in connection with your enquiry. You can withdraw this consent at any time by replying "STOP" to a message, or by emailing us at nextgenautomationtechnologies@gmail.com. WhatsApp messages are subject to WhatsApp's own terms and privacy policy.

4. How we store & protect data

Your information is stored securely and access is restricted to authorised team members. We retain personal data only as long as necessary to fulfil the purposes described above or as required by law. We never sell, rent or trade your personal information to third parties.

5. Sharing with third parties

We may share limited data with trusted service providers (such as CRM, messaging and hosting partners) strictly to operate our services, under appropriate confidentiality obligations. We may also disclose information where required by law.

6. Your rights

You may request access to, correction of, or deletion of your personal data, and you may opt out of marketing communications at any time. To exercise these rights, contact us at nextgenautomationtechnologies@gmail.com.

7. Cookies

Our website may use cookies and similar technologies to enhance your experience and analyse traffic. You can control cookies through your browser settings.

8. Contact us

For any questions about this Privacy Policy or your data, reach us at nextgenautomationtechnologies@gmail.com or +91 8630171310.